Refund policy

Return and Refund Policy

At Art Virtuoso, we want every customer to order with confidence. The conditions below vary by delivery region to reflect local requirements and the return arrangements we can provide.

France, European Union, United Kingdom and Europe

For orders shipped to France, the European Union, the United Kingdom, Ireland and other available European destinations, you may request a return within 30 days after delivery, provided that the item is unused, undamaged and returned in its original packaging whenever possible.

This commercial guarantee supplements your statutory rights, including the 14-day right to cancel where applicable, without limiting them. Statutory rights relating to defective or non-conforming goods are not limited to 30 days.

Please contact support@art-virtuoso.com before sending anything back. We will confirm the correct return instructions for your country. The United Kingdom retains the 30-day return guarantee; the return costs for European countries outside the European Union, detailed below, apply.

United States and Canada

For orders shipped to the United States or Canada, we accept returns, replacements or refunds only when the item is damaged, defective, incorrect, or does not match the order.

We do not accept returns for change of mind, taste preference, size preference, customer selection error, or because the artwork does not suit the room. Canvas prints shipped to the United States are made in the USA whenever available.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or does not match your order, contact us as soon as possible at support@art-virtuoso.com with your order number and clear photos of the product and packaging. Once the issue is reviewed, we will offer the appropriate solution: replacement, approved return, or refund.

Return Costs — France, European Union and Other European Destinations

The 30-day return guarantee after delivery remains available in the European destinations we serve, including those outside the European Union. The costs below apply to change-of-mind returns when the product matches the order.

• From France and other European Union countries: Art Virtuoso covers return shipping costs. Please contact us to arrange the return.
• From European countries outside the European Union: the customer pays the direct cost of return shipping. This includes the United Kingdom and Switzerland, as well as any other European destination outside the EU available at checkout.

For these returns from outside the EU, the customer also pays any customs duties, taxes and customs clearance charges associated with the return, but only where they are actually payable and may legally be charged to the customer, with supporting documentation and no markup. No flat customs fee applies. Whether these charges arise, and their amount, depend on the actual route and applicable customs arrangements: a country being outside the EU does not automatically mean customs charges are due.

Exception: for European destinations covered by this guarantee, Art Virtuoso covers the return costs necessary to resolve a defect, non-conformity, incorrect item or delivery problem. Contact us before shipping anything back so that we can arrange the appropriate solution.

These provisions do not change the specific conditions for the United States and Canada set out above.

Return Address and Local Production

For orders delivered to European destinations covered by the 30-day guarantee, our items are made to order and may be produced near the delivery destination. This does not guarantee a return address in the same country: a return may need to be sent to France, even if the item was produced and delivered locally. Before sending your parcel, contact support@art-virtuoso.com for the correct address and instructions, along with available information about any formalities and charges. Do not automatically use the sender’s address printed on the parcel.

Producing a catalogue design and size to order does not, by itself, remove the 30-day return guarantee applicable to European destinations.

Non-Returnable Items

Gift cards, digital downloads, items that have been used or damaged after delivery, and items returned after the allowed window cannot be returned. Custom or specially requested creations may also be excluded from return unless they are defective, incorrect or non-conforming.

Refunds

Once an approved return has been received and inspected, we will email you to confirm whether the refund has been approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need several business days to display the refund.

Contact

For any return or refund request, email support@art-virtuoso.com with your order number.